LEGAL

Terms of Service

Last updated: April 19, 2026

1. Agreement

These Terms of Service (“Terms”) govern your use of InstaNexus AI (the “Service”) and the instanexus.ai website. By booking a demo or using the Service, you agree to these Terms. If you are using the Service on behalf of a company, you represent that you have authority to bind that company.

2. The service

InstaNexus AI is an AI-powered receptionist that answers calls to your business, qualifies callers, books appointments into your calendar, and sends confirmation and follow-up messages. The Service is offered on a subscription basis.

3. Eligibility

You must be at least 18 years old, have authority to bind the business you represent, and have the legal right to forward the phone numbers you connect to the Service.

4. Your responsibilities

Provide accurate business, contact, and billing information and keep it up to date.
Maintain authority over the numbers you route to the Service.
Give your callers any notice required by law regarding call recording. You are generally the “recorder” in the eyes of state law when calls to your business are recorded, and you are responsible for compliance with one-party and all-party consent rules in your jurisdiction. See our Privacy Policy, section 5.
Keep your account credentials confidential and notify us promptly of unauthorized use.
Review the transcripts and bookings the Service produces. You are responsible for confirming, rescheduling, or cancelling appointments with your customers.

5. Acceptable use

You agree not to use the Service to:

Harass, defraud, or impersonate others.
Send unsolicited bulk communications or violate TCPA, CAN-SPAM, or similar laws.
Reverse-engineer, copy, or resell the Service without written permission.
Interfere with the operation of the Service or the infrastructure it depends on.

We may suspend or terminate accounts that violate these restrictions.

6. Fees and billing

Pricing is disclosed at sign-up and on your invoice. Fees are billed monthly in advance. You authorize us to charge the payment method on file. Fees are non-refundable except where required by law. We may change pricing with at least 30 days’ notice; changes apply to billing periods that begin after the notice period.

7. Cancellation

You may cancel at any time, effective at the end of your current billing period. After cancellation we stop answering calls for you and retain your data according to our Privacy Policy.

8. Third-party services

The Service integrates with third-party calendar providers, telephony carriers, and messaging providers. Their terms and privacy policies apply to their parts of the experience. We are not responsible for the actions, outages, or data practices of those providers.

9. Intellectual property

We own the Service, including the AI models, software, prompts, documentation, and brand. You own the content you submit (recordings from your calls, business information, and the like). You grant us a limited, worldwide, royalty-free license to use that content solely to deliver, support, and improve the Service for you.

10. Confidentiality

Each party agrees to protect the other’s non-public business information with reasonable care and to use it only to perform under these Terms.

11. Warranty disclaimer

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT EVERY CALL WILL BE ANSWERED OR THAT EVERY BOOKING WILL BE COMPLETE OR ACCURATE.

12. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

13. Indemnification

You agree to indemnify and hold InstaNexus harmless from claims arising out of your misuse of the Service or your violation of these Terms, including claims arising from your failure to give call-recording notice required by law.

14. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law rules. Any dispute arising out of or relating to these Terms or the Service will be resolved in the state or federal courts located in Delaware; each party consents to personal jurisdiction there.

15. Changes to the service and these terms

We may improve, change, or discontinue features. We will give reasonable notice of material changes. If we change these Terms, we will update the “Last updated” date and notify customers by email for material changes. Continued use after changes means you accept the revised Terms.

16. Contact

Questions: hello@instanexus.ai.